FAQ | Seed to Shelf, Hemp and Health | Franny's Farmacy


Where can I find COA’s?

Online, you can find COAs on each individual product page or by going to our COA page directly.

Alternatively, if you already have your Franny’s Farmacy Product, you can scan the QR code on the packaging of your product.

Can I use Online Coupons in store?

No. Online coupon codes, such as the ones given out by FrannyChat, cannot be used in physical store locations.

How much do I need to spend for free shipping?

$85. All onine purchases over $85 will receive free shipping.

I just placed my order, how long will it take to be delivered?

We usually ship the day after we receive your order, from there it will take 3-5 business days.

Please keep in mind if a holiday falls on a Monday, your shipping day will fall on the next business day. 

Can I order online and pick it up in the store?

No. We do not offer in-store pick-up for online orders;

However, we do offer curbside pick-up. Please feel free to call your local Farmacy location directly to place your pick-up order.

How do I update/change my recurring order?

Please log into your Franny’s Farmacy account, click ‘My Account’, either in the top menu bar or by scrolling down to the bottom of the page. Choose on ‘My Subscriptions’, from there you can select the subscription you wish to edit.

How do I change/update my address?

Please log into your Franny’s Farmacy account, click ‘My Account’, either in the top menu bar or by scrolling down to the bottom of the page. Click on ‘Addresses’, from there you can edit your billing/shipping address.

Why isn't my coupon working?

It is possible you have previously used this coupon before, most if not all of our coupons are one-time use only. If you haven’t used this coupon before, you may need to clear your cookies from your browser and try again. Please contact customer service for more information.

What is titration? How do I titrate?

Titration is a method where you take small steps or doses over time to allow for adjustment over time. This process lowers risks of experiencing an overwhelming reaction. Our 500mg tincture is a great baseline for titration administering 16.6mg per ml. All of our tincture droppers are marked for titration.

Do you ship vape cartridges?

According to the PACT ACT we are no longer able to ship vape cartridges or vaping products to customers.

For more information please visit https://www.atf.gov/alcohol-tobacco/prevent-all-cigarette-trafficking-pact-act

Does Franny’s Farmacy ship to all 50 states?

Yes. We ship our proprietary organic hemp oil extracts to all 50 states, with the exception of our Delta-8 Products.

The United States Farm Bill of 2014 classified industrial hemp as containing less than 0.3% THC. Because Franny’s Farmacy products contain less than 0.3% THC, we are allowed by U.S. Federal law to conveniently ship to your doorstep.

Does Franny’s Farmacy ship internationally?

Unfortunately, we are not shipping internationally at this time.

Can I return a product?

Yes! Under certain conditions, we will accept returns. For more information, please see our Shipping & Returns page.

Where do you source your hemp from?

Our CBD flower is grown locally and organically outdoors on Franny’s Farm and indoor with our greenhouse partners. Our CBD oil is extracted from organic hemp plants cultivated on Franny’s Farm in Leicester NC and licensed farms in Asheville, North Carolina, and throughout certified licensed farms in the USA. We are a collective of farmers growing organic, bio-dynamic and with natures best intentions. Franny’s Farmacy hemp is grown the way nature intended and harvested at peak perfection.

StartEngine Investor Information

Due to the nature of crowdfunding investments, we are not able to answer questions regarding StartEngine on an individual basis. For that reason, we have created a page with everything pertaining to your investement. Please visit the StartEngine FAQ Page.

About CBD Questions

What is CBD?

Cannabidiol (CBD) is a naturally-occurring constituent of industrial hemp (cannabis sativa) plants. It is the most abundant non-psychoactive cannabinoid found in cannabis and is being scientifically investigated for numerous reasons. Most people have heard of a cannabinoid called THC, which is the ingredient in cannabis that gets users high. Unlike THC, CBD (cannabidiol) is a non-psychoactive cannabinoid and does not cause a high.

How do I consume CBD?

The CBD oil we offer has a couple different applications. You can hold a sublingual dose under the tongue for 30-60 seconds (recommended for fastest absorption), apply the oil topically to your skin (can be applied directly to a problem area or mixed with your favorite moisturizer), or blend the oil in a health-conscious smoothie. CBD can be consumed in various smoking delivery devices and even applied with a patch.

What is the difference between CBD from Hemp and CBD from Marijuana?

Both hemp and marijuana are from the same genus and species (cannabis sativa). The characteristic of having low THC is the single difference that most rely on to distinguish industrial hemp from marijuana. CBD taken from hemp and marijuana is the exact same compound.

Will CBD help my condition?

Due to federal regulations, we cannot make claims about whether or not natural CBD hemp oil can help with specific ailments. We do however urge everyone to research the widely available information online. You can easily find many resources about CBD hemp oil and its possible benefits.

How does CBD affect my drug tests?

According to this article by Quest Diagnostics Director of Science and Technology, Barry Sample, CBD likely won’t show up on a drug test: “If the product contains only CBD and has had the THC removed, then an individual being tested would not be expected to test positive for marijuana or marijuana metabolite.”

How do you know how much CBD is in your products?

Our CBD oil is lab-tested as soon as it is extracted and then again by a third party lab, to ensure an accurate amount of CBD.

Is your CBD a whole plant extract, synthetic, or an isolate?

We would never sacrifice quality by providing a synthetic CBD or CBD isolate blend. We use a whole plant extract that is rich in cannabinoids, terpenes, and other beneficial oils.

What other ingredients are in your CBD oil?

Our CBD oil has only one ingredient, hemp! Our extracts contain 100% organic cold pressed hemp oil and our proprietary full spectrum CBD concentrate. There are no other additives, preservatives, emulsifiers, or flavorings.

What other cannabinoids are in your CBD oil?

Our full-spectrum CBD oil contains high concentrations of CBD and also other beneficial cannabinoids such as CBC, CBG, CBDA, and CBDV. These beneficial cannabinoids are not psychoactive and are being studied scientifically for a wide variety of health benefits. Cannabinoids work synergistically together with what is known as the entourage effect.

Delta-8 THC Questions

What is Delta-8 THC?

Delta-8 THC is a cannabinoid that occurs in hemp flower in small quantities. Through the process of isomerization, we convert CBD distillate into Delta-8 THC. This special cannabinoid offers an elevated, clear-headed experience. It is distinct from CBD and so consumers should use caution in dosing.

Is Delta-8 THC the same as Delta-9 THC?

No, However; Customers have said Delta-8 THC is almost as potent as normal THC products. Customers have also reported effects similar to Sativa Dominant products, with feelings of clarity.. Again, these are customer comments only and your experience may differ.

Will Delta-8 THC get me high?

Some customers reported a slightly psychoactive/euphoric effect when consuming Delta-8 which some find similar to the affects of Delta-9 THC.

Does Delta-8 THC contain any chemicals/is your Delta-8 THC safe?

All of our CBD and Delta-8 products are tested for quality and purity! You can find these results by scanning the QR code on the packaging of our product, this will take you to the COA page on our website! A COA is a certificate of analysis, each product we sell goes through a testing process to test for not only quality but heavy metals to ensure our products remain safe!